Contact Us

We'd love to hear from you! Whether you have a question about a product, need help with an order, or just want to share a photo of your pet — we're here for it.

How to Reach Us

Email: hello@flufflair.com
Response time: We aim to respond to all enquiries within 24–48 business hours.

Order Support

Have a question about your order? Please include your order number in your message and we'll sort it out as quickly as possible.

Returns & Refunds

Not happy with your purchase? Check out our Refund Policy for full details, or reach out and we'll help you through the process.

Shipping Enquiries

For shipping information including delivery times and tracking, visit our Shipping Policy page.

We're a small team of pet lovers and we take every message seriously. We look forward to hearing from you!