Shipping Policy

Last updated: June 2026

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding Australian public holidays). You'll receive a confirmation email once your order ships.

Australian Shipping Rates

Option	Estimated Delivery	Cost
Standard Shipping	5–10 business days	$9.99 AUD
Express Shipping	2–4 business days	$19.99 AUD
Free Shipping	5–10 business days	Free on orders over $75 AUD

International Shipping

Option	Estimated Delivery	Cost
Standard International	7–14 business days	$15.00 USD
Express International	3–5 business days	$29.00 USD

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow 24 hours after shipment for tracking to update.

Delivery Issues

If your order hasn't arrived within the estimated timeframe, please contact us at hello@flufflair.com with your order number. We'll investigate and resolve the issue as quickly as possible.

Lost or Stolen Packages

FluffLair is not responsible for packages that are lost or stolen after successful delivery to the address provided at checkout. Please ensure your delivery address is correct before placing your order.